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Health & Safety
Protocols for Your Stay

Hilton Aruba Caribbean Resort & Casino is welcoming visitors once again to the One Happy Island!

We have missed you – our friends and family – and we look forward to greeting you soon.

Your safety and well-being is our most important priority.

Below you will find Aruba’s travel requirements and the enhanced health and safety protocols in place for your stay.

Aruba and Jetblue Testing Partnership

As of November 11, 2020, Aruba became the first Caribbean country to partner with Jetblue on pre-travel testing with a certified at-home, 72 hour, PCR test option.

To learn more about this partnership and how the One Happy Island is prioritizing the health and safety of visitors and locals like, click here.

ARUBA TRAVEL REQUIREMENTS 

For all current requirements for travel to Aruba, please visit Aruba.com

Click here for a tutorial video on the ED Card process

Click to learn more about Aruba’s Visitor Guidelines

Click to read a Recap of Travel Requirements as provided by the Aruba Tourism Authority.

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Consistent with Hilton’s long-standing top priority and commitment to spreading the light and warmth of hospitality, our company has become the pioneer in implementing new industry-defining standards. With the launch of Hilton’s new program – Hilton CleanStay, this program specifically addresses and enhances standards of cleanliness and disinfection protocols.  Hilton Aruba Caribbean Resort & Casino is committed to the implementation of these protocols to ensure the safety, health and well-being of our guests and Team Members.  At Hilton Aruba Caribbean Resort & Casino we work with two leading companies, Eco Lab Global and Diversey, who offer hospital-grade hygiene and cleaning products for the hospitality industry.

Hilton CleanStay builds upon Hilton’s already high standards of housekeeping and hygiene, where commercial-grade cleaning products and upgraded protocols are currently in use, to ensure Hilton guests enjoy an even cleaner and safer stay from check-in to check-out.

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PRE ARRIVAL MESSAGING

If you are booking direct, you will receive pre-arrival communications with your reservation details, the CleanStay program, and guest activities updates and reservation options.

GUEST ARRIVAL

Honors members can use Digital Check-In through the Hilton Honors app.  All guests will notice enhanced cleaning and hygiene standards at the front desk.  Our hotel also provides Kipsu guest text messaging options for communication at any time throughout and prior to your stay.  Housekeeping services during your stay will be optional and the front desk will verify your preference for services upon arrival. Charge your dining and activities to your room throughout your stay and make the most of your Honors point earning potential. Guests must present validation of test results to Front Desk Team Members.

GUEST ROOMS & HOUSEKEEPING

In guest rooms, you’ll see that your room has been sealed by housekeeping after deep cleaning and disinfection. The Hilton CleanStay Room Seal will indicate that the guest room has not been accessed since being cleaned. As you move through your room, you will notice a clean top of bed that has been washed at high temperature after every stay (a long established Hilton standard), messaging on mirror clings that outlines extra cleaning and disinfection for “hightouch areas,” and disinfecting wipes. You will also notice that printed collateral and materials have been removed from the room and will be available upon request.  In Room Dining menus will be available on your TV.

PUBLIC SPACES

Increased cleaning frequency of public and high traffic areas with commercial-grade cleaning agents. Guest-accessible hand sanitizing stations at entrances and high traffic areas. Enhanced cleaning for fitness centers, elevators and other public areas.

HAND SANITIZER

Hand sanitizer stations have been installed at hotel entrances, front desks, elevator areas, meeting spaces, and throughout the resort.

MEETINGS & EVENTS

Enhanced cleaning and changes to food and beverage service, meeting spaces, event capacity, etc. Hilton Aruba is implementing the EventReady with CleanStay program complete with curated solutions for creative food and beverage, thoughtful technology resources, elevated standards and practices and redesigned spaces for physical distancing.

SOCIAL DISTANCING

Signage in public spaces reminds our guests to maintain social distancing. Our resort is situated on 15 tropical acres of land and the widest and longest stretch of Palm Beach lending our guests the ability to easily and comfortably practice social distancing measures.

TEAM MEMBER TRAINING

In accordance with the Aruban Department of Public Health and Hilton Guidelines, our team members are trained and certified in all aspects regarding the new health and safety procedures including; proper usage of personal protective equipment, social distancing, and appropriate application of disinfectants. In addition, our team members have completed ServeSafe, a food and beverage sanitation certification. All servers and team members have been specially trained for handling of all beverages and food, including delivery.

DAILY TEAM MEMBER SCREENING 

Every Hilton Aruba team member is screened before entering the premises prior to the beginning of their shift, including temperature screening, health questions, and sanitization protocols. Team Members who do not meet the criteria are not be allowed on the premises. All Team Members wear masks throughout their daily shift.

BEACH & POOL AREAS

Our famous beachfront ‘palapa’ umbrellas, have always been a relaxing and peaceful way for our guests to lounge and enjoy the Aruba sunshine with sufficient distance between one another. With 146 palapas, more than any other resort on Palm Beach, we have taken extra precautions to ensure 6 feet distance between all palapas. With two zero entry pools – each now has capacity limits with pre-set lounge chairs, and re-organized poolapa’s, and cabanas, which may be reserved with our reservation system, to ensure social distancing standards are met.  https://www.hiltonarubabeachservices.com/ (Please use Chrome, Safari, or Firefox)

RESTAURANTS & BARS

All team members have been trained and certified to offer enhanced safety precautions of food handling.  For meals and beverages, you will experience seating arranged to accommodate social distancing, order from touchless (or single use) menus, and notice special attention to cleanliness and hygiene. Our Oscar’s Market features to-go offerings to minimize contact. Room Service provides contactless delivery, with orders and single-use service ware placed outside your door.

Breakfast at Laguna is temporarily suspended and is served in Sunset Grille daily from 7am – 11am, with an a la carte menu, including full entrees and small breakfast specialty plates.  In addition we are proud to introduce our Endless Breakfast* – where guests may try any or all of our breakfast options available for one price.  Toast to one happy day with endless mimosas included with the Endless Breakfast!

*The Endless Breakfast offering will be provided in lieu of buffet for previously purchased reservations that included breakfast buffet.

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FRIENDLY REMINDERS FOR YOUR STAY

Social Distancing:

Social distancing continues to be a recommended or required practice in public settings. We’ve adjusted common areas in our resort to help guests adhere to these guidelines. During your stay, please be mindful of other guests and Team Members and maintain the suggested six feet of distance.

Masks and Other Protective Equipment:

We recommend bringing one with you. Our resort has adjusted check-in and other processes to allow for limited contact with Team Members for continued safety. Hilton Aruba Caribbean Resort & Casino requires face coverings in all indoor public areas for guests and team members.

Hotel Services and Amenities:

For your safety, some services or amenities such as pool, spas, fitness centers, restaurants and daily housekeeping have been modified.

To learn more about Hilton’s promise of safety and cleanliness to all of its guests around the world, including at Hilton Aruba Caribbean Resort & Casino, we invite you to reference the Press Release on the Hilton Newsroom.

 

ARUBA’S HEALTH & HAPPINESS CODE

Hilton Aruba Caribbean Resort & Casino has proudly earned the Aruba Health & Happiness Gold Seal

The Aruba Tourism Authority and the Department of Public Health have implemented the ‘Aruba Health & Happiness Seal Code’, a stringent cleaning and hygiene certification program that is mandatory for all tourism related business across the island, providing assurance that each business has taken the necessary measures to comply with offering a safe environment for employees and guests. This ranges from the arrival experience at the Aruba Airport to hotels and restaurants throughout the island.

To learn more, visit Aruba Health & Happiness Seal Code.

As we remain committed to Hilton’s mission of spreading the light and warmth of hospitality, we look forward to welcoming you back to your ‘home away from home’ very soon.

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HEALTH & SAFETY FAQ’S

 

Q: When is the hotel set to reopen?

A: Hilton Aruba Caribbean Resort & Casino reopened to guests as of July 9, 2020.

Q: How can I book private transportation from the airport?

A: There are numerous private transportation options available.  For arrangements please contact reservations@depalmtours.com

Q: What additional hygiene measures will you have in place?

A: Hilton Aruba has increased & enhanced cleanliness and disinfection protocols with the standards set forth in Hilton’s CleanStay program and has implemented these protocols for the safety, health and well-being of our guests and team members.  We work with two leading companies, Eco Lab Global and Diversey, who offer hospital-grade hygiene and cleaning products in the hospitality industry.

Q: What social distancing measures will you have in place?

A: Our resort sits on 15 acres of land which makes social distancing easy. Guests will find additional signage throughout the resort including, but not limited to, elevators, floor decals, restaurants and the lobby area. Our restaurants, guest activities and pool & beach experiences, including pool chairs, cabanas and beach palapas, are reserved with social distancing measures applied.

Q: Will guests be required to wear masks on property (i.e. by the pool, palapas, restaurants, etc.)?

A: Hilton Aruba Caribbean Resort & Casino requires face coverings in all indoor public areas for guests and team members.  All Team members are already wearing face coverings in both indoor and outdoor areas.  Guests are asked to wear face coverings only in indoor areas of our hotel.  Areas of the resort face coverings are required include but are not limited to; elevators, guest room corridors/hallways, indoor restaurants when not at your table (passing through indoors), gift shop, restrooms, spa, fitness facility and the Casino.  As our hotel facilities are primarily outdoor and open air, the vast majority of hotel areas do not require face coverings.

Q: Does it have to be exactly 72 hours prior to travel that someone is tested?

A: The Government of Aruba has announced official guidelines as they reopen the borders to visitors. Part of this includes key entry requirements for travelers prior to boarding. This includes testing prior to travel with an updated result on their ED card between 72 hours and 12 hours of travel or testing upon arrival to Aruba for a fee. Please ensure you visit Aruba’s Traveler Requirements for the most current information as requirements are updated frequently. Guests must present validation of test results to Front Desk Team Members.

Q: Will the fitness center and spa be open and how will the spa experience change?

A: Our Fitness Center has been re-organized to accommodate social distancing measures and heightened cleaning protocols.  The fitness center will be available from 7am to 3pm.  All Fitness Center equipment will be disinfected following Hilton CleanStay standards every 2 hours during peak hours of operation, and deep cleaned or fogged during off-peak hours. In addition, we have private personal fitness rooms in the spa you may reserve.  Fitness times may be reserved via our Online Booking Portal.

Eforea spa is reopening on August 1st. Some spa treatment options may be modified. Please visit our Spa & Wellness page for more details.  We will update as soon as additional information is available.

Q: What changes to the Pool and beach areas can I expect?

A: The pool and beach experience begins with your Host.  You will meet your Host at the activities center.  They will provide your towels and escort you to your reserved palapa, poolapa, cabana, or pool chairs.  These options are all available to reserve in our Pool and Beach Reservations System (Please use Chrome, Safari, or Firefox).

All pool and beach experiences meet physical distancing guidelines.  All pool and beach services are following strict chair and touchpoint cleaning and sanitization.  As part of the CleanStay program, we have increased the frequency of cleaning in the pool area.

Q: Will you have any changes to your recreational activities?

A: We are continuing to offer numerous resort activities.  Certain activities have implemented reduced participant levels.  We recommend visiting our activities reservation portal to secure your selected activity date and time.  For our complete activities menu please visit the Activities Guide and you may make a reservation via our Online Booking Portal.

Q: Will the Casino be open as usual?

A: The Casino will be re-opening with social distancing measures in place from 11:00 am to 11:00 pm .  Electronic games have been distanced or barriers between games have been implemented.  Enhanced cleaning protocols and frequency is in place.  Table games have been modified for physical distancing.  Smoking is prohibited in The Casino.

It is mandatory for our visitors to wear masks in the casino at all times. We will be providing masks to the guests who don’t have their own.

Q: Will the hotel employees or security be enforcing social distancing?   

A: Hilton Aruba Caribbean Resort & Casino is committed to the implementation of heightened protocols to ensure the safety, health and well-being of our guests and team members. Social Distancing continues to be a recommended and required practice in public settings. We’ve adjusted common areas in our hotel to help guests adhere to these guidelines. We kindly ask that guests be mindful and considerate of other guests and our Team Members, maintaining the suggested six feet of distance. Our Team Members will be taking the necessary precautions of wearing masks throughout the property and have completed extensive training on upholding our new health and safety protocols.  We are committed to guests enjoying their stay on our One Happy Island.

Q: Are there any kind of babysitting/kids club services available for children my son’s age?

A: The Shocoland kids’ club will not be re-opening however private children’s activities can be confirmed.  Babysitting services can be arranged via the hotel concierge at reservations@depalmtours.com.

Please visit our children and family Activities Guide of new activities you can enjoy and you may make a reservation via our Online Booking Portal.

Q: Will there be changes to the Palm Beach club?

A: Palm Beach club will continue to provide services and amenities to our guests where served breakfast & evening hors d’oeuvres and beverages will be provided in lieu of buffets and with seating and capacity changes in the lounge itself.

Q: Are masks and safety supplies available for purchase at Hilton Aruba?

A: Yes, they will be available for sale at Oscar’s Market.

Q: How will my luggage get to my room? Will I need to take it myself?

A: Our bellmen will deliver your sanitized luggage and place it outside your door to adhere to social distancing measures. If any part of your luggage is touched during delivery, it will be disinfected prior to delivery at your door.

Q: Will pool chairs be sanitized between use?

A: Multiple times per day and in between guests.

Q: Do we have to share the elevator with others?

A: No, our 3 unique towers each have multiple elevators, which allows guests to practice physical distancing.

Q:  How will the breakfast change from the buffet?

A: Breakfast at Laguna is temporarily suspended. Breakfast will be served at Sunset Grille daily from 7:00 am – 11:00 am, with an a la carte menu, including full entrees and small places, in addition to the endless breakfast option which is included in all breakfast packages in lieu of the buffet.

Q: Will there be any changes to your restaurants?

A:All of our dining options are fully available.  Some locations may have had additions, enhancements, updates and temporary changes of venue, please visit our Dining page to learn more.

Q: Does Hilton Aruba provide hand sanitizer?

A: Yes, we provide hand sanitizer throughout the resort these are automatic and touch free in all public areas.